Can I Whitelist an Email Address?

Our spam protection measures run system-wide and are not manipulatable on a per-domain or per-account basis.

We can, however, help diagnose any delivery issues you may be having. Please check your logs to locate an instance of the message in question and then get in touch with us so we can investigate further.

You can view these logs on your dashboard at https://app.improvmx.com/ by clicking the cogwheel next to your domain name and then "view logs".